Politique d’expédition

Last updated: November 2025

At Lucky Pet Supply Co., we’re committed to getting your pet essentials delivered quickly, safely, and affordably. Every order is handled with care so your furry friend doesn’t have to wait long!

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📦 Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

• You’ll receive a confirmation email with tracking details once your order has shipped.

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🚚 Shipping Time & Rates

We offer free standard shipping on all U.S. orders over $50.

Delivery times are estimates and may vary due to external factors such as carrier delays, weather, or high-volume periods.

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🌍 International Shipping

We currently ship within the United States and selected international destinations.
International delivery times vary based on location. Import duties, taxes, or customs fees are the responsibility of the customer.

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📦 Order Tracking

Once your order ships, you’ll receive an email with your tracking number.
You can also log in to your Lucky Pet Supply Co. account anytime to track your shipment status.

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🚫 Lost, Damaged, or Delayed Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery at
📧 support@luckypetsupplyco.com with your order number and photos (if applicable).
We’ll do everything possible to make it right.

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📬 Incorrect Address

Please double-check your shipping details at checkout. Orders shipped to incorrect addresses due to customer error are non-refundable once dispatched.

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🐾 Questions?

Our customer care team is here to help.
Contact us anytime at support@luckypetsupplyco.com and we’ll respond promptly.